At Chaga Natural our goal is your complete satisfaction. If you receive an item us that does not measure up to our high standards, we would like the opportunity to correct it.

If within 15 days you are not completely satisfied with your purchase, return it for a prompt exchange or refund. Shipping and handling charges are non-refundable.

If there is an error with your order or items arrive damaged, please email us right away at info@chaganatural.com

You will be required to pay return shipping charges if you want an exchange or refund that was not the error of Chaga Natural.

Returns & Exchanges
1. Returns because of a Chaga Natural error or that are damaged can be sent back to us using our convenient pre-paid U.S. Postal Service label. Please contact us for a label.
2. If you want an exchange or refund, please return your original order packing slip with note “Refund” or “Exchange” Orders should be returned to:
Chaga Natural
ATTN: Returns Dept.
5850 West 3rd Street Suite 278
Los Angeles CA 90036
3. If possible please indicate the reason for return and include it in the package with items to be returned.
4. Use original carton and packaging materials, if possible. Be certain that products are protected.
5. Refunds will be applied to the original credit card used unless otherwise specified and can take up to 10 business days depending on financial institution.